Delete your Spliced account

What this does

You can delete your Spliced account at any time, from the app or the web. It happens the same day and it cannot be undone.

This page explains what goes, what stays, and what to do first if you pay for Spliced+.

First: cancel a store subscription

If you subscribed inside the iPhone or Android app, deleting your Spliced account does not cancel it. Only the store can do that, and if you skip this step you will keep being charged for an account that no longer exists.

• iPhone — Manage subscriptions in the App Store
• Android — Manage subscriptions in Google Play

If you subscribed on our website, there is nothing to do — we cancel it as part of the deletion, before anything is removed.

Not sure which one you used? Email us and we will check.

How to delete your account

Both go to the same place and do the same thing. You are asked to confirm once, and after that it is immediate.

What gets deleted

• Your profile — your name, photo, email address and phone number
• Your answers to every Spliced question
• Your Vibe Check data and history
• Splices and Group Splices you sent that nobody had answered yet, including the contact details of anyone you invited
• Your sessions, notification settings, saved preferences and privacy choices
• A subscription bought on our website, cancelled first so the billing stops before the record goes

Your email address is freed up straight away, so you can start a new account with it later if you want to.

What stays

• Splices and Group Splices you finished with other people. Those are partly theirs, so they survive — with your name, photo and contact details removed, and you shown as "Deleted User". If you want to keep any of your cards, download them before you delete.
• A group is only deleted once every member has deleted their account.
• Payment records our payment providers have to keep for tax and fraud rules, and anything else the law requires us to hold.

The full detail is in our Privacy Policy.

If you cannot sign in

You do not need account access to have your account deleted. Email support@wespliced.com from the address on the account and tell us you want it deleted.

If you cannot reach that address either, write to us anyway from any address — say which email or phone number the account uses, and we will work out how to check it is you before we delete anything.

We will confirm once it is done.

How long it takes

Deleting it yourself is immediate. A request by email is handled within 30 days, and usually much sooner.

Either way there is no waiting period built in and no way for us to restore an account afterwards, so please be sure.